At our Authorised Service Center, our certified technicians have over 15 years of experience working with mobile phone & tablet repairs.
Our inventory of genuine spare parts is the largest on the island and we are able to special order within 7 days any part which is not in stock.
Visit us at Baywalk Mall, Digicel Flagship Store – William Peter Boulevard, Soufriere or Vieux Fort today!
The Cell Warranty Policies
- The Cell’s Repair Service is operated independently from that offered by your network provider.
- The Cell will not attempt to diagnose/repair DIGICEL phones that are under a manufacturer’s warranty.
- Any physical alteration (housing change, antenna change etc), automatically voids manufacturers’ warranty or handset.
- A non-refundable inspection fee must be paid before any work is done to a handset. This applies to ALL devices.
- The Cell does not guarantee that personal data & software (ring tones, pictures, contacts etc) will be retained during the repair/unlocking process. Customers are advised to back up their personal data before booking their phone for unlocking/repair.
- The Cell reserves the right to dispose of any device not collected within seven (7) days after the due date for pickup.
- All repaired handsets carry a 14-day warranty, from the date of repair (NB: not from date of collection). This warranty does not cover further damage caused by the user.
- The Cell, at its discretion, reserves the right to refuse to accept any handset for repairs/unlocking.
- Please test your repaired handset before leaving the store premises as The Cell will not accept responsibility for further damage claims
- Handsets that are not collected by a specific date will incur a late fee of $5.00 a day to the day it is collected.